Lucknow : Uttar Pradesh Police has started the second phase of UP 112. In this, even those people who are unable to speak will be able to take the help of this service. In the second phase, the number of vehicles is going to be increased to 6278 PRVs. In the year 2017, the average response time of UP 112 was 25 minutes 42 seconds, which has now come down to an average of 9 minutes 18 seconds in 2023. The PRV will have a vehicle tracking system, using which a real time message of the GPS link will be sent to the caller, through which the caller will be able to track the location of the PRV on his phone. After upgrading UP 112 helpline, 1.30 lakh calls can be received. There will be a reduction in call dropping. For this, the number of call takers is being increased from 673 to 825. Additional Director General (ADG) of UP 112 Neera Rawat gave this information on Tuesday. Due to vehicle tracking system in all PRVs, the person filing complaint on 112 will have GPS Real time message of the link will be sent. By seeing the live location of PRV (PRV 112 Live Location) on his mobile, the caller will be able to know how far away the police is and when it can reach. Let us tell you that in the second phase, the call receiving capacity will be increased by upgrading the PRI (PRV 112) technology to SIP and CAD system, due to which about 1.25 lakh to 1.30 lakh calls can be received every day. Currently 50 to 60 thousand calls are received.
Helped 63,230 people in three days
UP 112 (Dial 112) provided immediate assistance to 63,230 people and families in Uttar Pradesh in three days during the festivals. With the appointment of 825 new call takers, the call taking capacity of UP112 will increase. Despite the strike by call takers, UP112 is still operational and efforts are being made to resolve the problem. The agency that manages outsourced call takers has recently made changes and offered increased salaries to call takers. The protesting employees are demanding a basic salary of ₹ 18,000. UP 112 Additional Director General (ADG) Neera Rawat said on Tuesday, “The protesting employees are connected to UP 112 (UP Police Emergency Integrated Response Centre) in three days from November 11 to 13 during the festivals. Immediate assistance was provided to 63,230 people and families by Police Response Vehicles (PRVs). Sharing information with media persons, he said that earlier 673 call takers were present and now 825 call takers will be hired by the new agency managing outsourced call takers for the response centre. He said that as the number of call takers increases, the call taking capacity of UP112 will be further increased.
The ADG said that during Diwali, calls related to burning cases, firecracker bursting incidents and fire incidents are frequent and UP112 has provided assistance in every corner of the state. He said that the call taking and call spreading technology has been further upgraded, after which the call taking capacity can be increased from 50,000 to 1.30 lakh, which has reduced call dropping and more calls can be attended at a time. Will be able to.
Efforts to resolve the issue of call takers: ADG
On the call takers protesting against UP112, he said that UP112 is working normally and is helping people across the state despite going on a sudden strike for the last one week. He said that efforts are being made to resolve the issue. The ADG informed that the agency managing the outsourced call takers was changed from November 2, following which some of the call takers had demanded to increase the amount to a certain level. He said that the present agency was the first to take charge after taking charge. Offer letters were given to 673 previously employed outsourced call takers. He said that the agency made the offer with an enhanced pay grade of ₹ 12,667 over the basic salary of a skilled worker, whereas earlier they were given the pay grade of a semi-skilled worker. He said that out of 673 call takers already employed, 158 rejoined the job, while the agency arranged for new call takers for the remaining vacant posts. The ADG stressed that “the agency has assured that they will still contact the protesting call takers and explain to them about the new increased pay grade of skilled employee, and they can still attend duties . The protesting employees are demanding a basic salary of ₹18,000.