The government has directed various portals related to online travel to start the process by the end of the third week of November to refund the pending money related to air ticket booking to consumers during the period of ‘lockdown’ imposed to prevent the coronavirus pandemic and its prevention. Gave instructions. To prevent the coronavirus epidemic, ‘lockdown’ was imposed in the country for different periods from March 25, 2020. During this period, scheduled commercial flight services were also closed for a certain period.
Discussion was held on the issue of non-refund of ticket money
The Ministry of Consumer Affairs today held a meeting with online travel service providers to discuss issues adversely impacting consumer interests in the travel sector. The issue of non-refund of tickets booked during the Covid-19 ‘lockdown’ period was discussed in the meeting chaired by Consumer Affairs Secretary Rohit Kumar Singh.
Departments can jointly work on ways to establish it.
According to an official statement, travel facility providers (aggregators) have been asked to pay the pending fare amount affected due to the Covid-19 lockdown by the end of the third week of November. Apart from this, the establishment of an Ombudsman for time bound resolution of consumer complaints was also discussed, it said. The Ministry of Civil Aviation and the Department of Consumer Affairs can jointly work on the modalities of setting it up. Another proposal is to integrate the National Consumer Helpline with the Air Seva Portal for effective resolution of consumer complaints.