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Consumer Affairs Ministry on Customers Mobile Number: After buying goods at a shop or a store, the shopkeeper asks the customers for their mobile number. The shopkeeper argues about this that without it the bill will not be generated and secondly, it is necessary for the seller to provide some service to the customer.
In such a situation, the shopkeeper gives the bill to the customer only after the mobile number is registered, but now the customer will not need to give the number. The Ministry of Consumer Affairs has ordered retailers not to insist on taking personal details or mobile numbers of customers for providing certain services. This advisory has been issued after receiving complaints from customers.
The Ministry of Consumer Affairs has said that customers have complained about several retailers that they are denied service if they refuse to share their mobile number. The Consumer Affairs Secretary said that the vendors say that they are not able to make bills until the personal number is given.
This is an unfair and restrictive trade practice under the Consumer Protection Act. There is no logic behind collecting such information. He said that privacy is a concern, so an advisory has been issued to the retail industry and industry bodies Confederation of Indian Industry (CII) and FICCI (FICCI) to resolve the issue in the interest of customers.
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