The Consumer Forum of Chandigarh gave an important decision in 2023, in which jeep india And ordered to give refund of Rs 61.61 lakh to the dealership. The decision came in favor of a Chandigarh-based customer who had purchased a 2021 Jeep Grand Cherokee SUV from a Chandigarh dealer.
The customer complained that the car had several problems, including:
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the car would stop suddenly
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The car’s braking system did not work properly
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the car engine vibrated
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Car doors did not close properly
Customer knocked on the door of Consumer Forum
The customer visited the dealership several times to get these problems fixed, but no solution was found. Ultimately, the customer filed a complaint with the Consumer Disputes Redressal Commission.
The commission, after an investigation, found that the car had several serious defects.
The Commission, after an investigation, found that the car had several serious defects, which were poorly handled by Jeep India and the dealership. The commission found that Jeep India manufactured the car with poor quality standards, and the dealership did not make reasonable efforts to fix the car’s problems.
Commission orders Jeep India and dealership to refund the entire amount paid for the car
The commission ordered Jeep India and the dealership to refund the entire amount paid for the car. This amount included the purchase price of Rs 58.75 lakh, interest of Rs 2.25 lakh and legal fees of Rs 60,000.
Excellent decision of consumer court
This case is an important judgment for the rights of consumers for defective vehicles in India. This shows that consumer dispute redressal commissions are capable of holding car manufacturers and dealers accountable for defective vehicles. This decision also gives hope to consumers that they will be able to get fair compensation for defective vehicles.